Return requests can be submitted via our return form here

Refund and Cancellation Policies

A - Anyone who purchases a product through the website http://www.la2ta.com has the right to cancel the purchase process according to the Consumer Protection Law Reference, 1981 ("Consumer Protection Law").

B - The following are the abrogation laws in brief (the full cancellation laws are contained in the Consumer Protection Act, which states as follows:

When purchasing the product - from the day of completion of the purchase (completion of the purchase transaction) and up to 14 days from the moment of receipt of the product or receive any documentDocumentation of the purchase of the product shall be in accordance with subparagraph 14c (b) under the Consumer Protection Act, or whichever is further.

In the event of purchasing a service / service item - within 14 days from the date of completion of the transaction / purchase or from the date of receipt and confirmation of completion The purchase of the Service pursuant to sub-paragraph 14c (b) under the Consumer Protection Act, or whichever is further.

As follows: a continuous transaction (as defined in the Consumer Protection Act) - it is either a transaction initiated in the provision of the service or not.

As for the purchase of a service (non-continuous) - provided that the cancellation is requested within a maximum of two days, provided that the holidays are not public / weekly, that is to be two business days prior to the start of the service.

C - The process of cancellation is handled by sending a written message to (La2ta.com) via fax number ######## Or by sending a message via our customer service department (La2ta.com) on our website. To submit your request click here

D - Request for cancellation in the event of a defect or lack of conformityIn the event of a request for cancellation due to a defect in the product or a lack of conformity between the product or service and the details related to the product or service sent to you OR in the event that the product or service is not delivered at the agreed date or in the event of any violation of the terms of the contract.

(Non-compliance) La2ta.com are committed to return the money paid within 14 days from the date of receiving the cancellation request.Refund the value of the amount paid to receive the product in addition to write off any future claims and commit ourselves to a written notice to exempt you of any future and obvious financial obligations, there will be no claims for cancellation fees.

If you receive the product, you must return it to the distributor / agent that we will (La2ta.com) provide you with his / her data.

E - Cancellation in the event of a defect in the product or failure to comply with the agreed specifications: In the event of a request for cancellation, although there is no defect in the product or lack of matching in the transport, the La2ta.com are obliged to return the amountPaid in full for this product within 14 days of receiving the cancellation request without being required to pay cancellation fees.

We do not have cancellation fees, but if the product reaches you and you have a desire to use a serviceReturning (delivery from the customer's house to the La2ta.com) You will be charged a replacement fee and not a cancellation fee.

Without derogating from the above mentioned in clause (d) and (e), in the event that the transaction is canceled in accordance with item (b) above. The transaction / continuous service (according to the Consumer Protection Law), if the start of the provision of the service and then was requested cancellation You will be required to pay the required amount "relatively" by calculating the date of receipt of the service and the date of the cancellation request.

In addition, if La2ta.com deliver goods in order to provide a service according to the agreement, La2ta.com, By asking you to pay any amount (delivery and packaging allowance) but not to exceed 100 NIS.

G - You must know: The return of products after the changed features / damaged during the possession of them, including products that are damaged and / or damagedAnd / or has been broken and / or the right of any kind of harm and / or that the packaging has been damaged and / or it has been installed in the house of the client / client.

If the product becomes worse than before, the La2tacom may claim the product price.

In order to avoid damage to the product, we recommend that the product be returned in its original packaging / packaging, complete and / or without damage and / or fracture and / or defects and / or damage.

(c) In accordance with Section 14C (d) Consumer Protection Law: The transaction can not be canceled due to defect / defect in the product or lack of conformity relating to the following goods and services:

perishable goods / products.Hotels, travel, vacations and entertainment, if the cancellation request within 7 days (not to be weekly or official holidays) from the previously known date as the date of receipt.

Information specified in the 1995 "Computers" Act. (Code defines what computer / computer).

Products / products manufactured / produced specifically for the customer / customer.

Products / products that can be registered, reproduced or copied, in case the customer / customer opens the original packing / packaging.